Privacy Policy

Last updated: 1 March 2026

1. Who We Are

AUREA (“we”, “our”, “us”) operates a luxury spa and salon located at 14 Blossom Lane, Marylebone, London W1U 3AP. We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data We Collect

We may collect the following personal data:

  • Name, email address, phone number, and postal address
  • Booking details and treatment history
  • Health information relevant to treatments (e.g. allergies, skin conditions)
  • Payment information (processed securely by our payment provider)
  • Website usage data via cookies and analytics

3. How We Use Your Data

  • To manage your bookings and provide our services
  • To send appointment confirmations and reminders
  • To process payments
  • To send marketing communications (only with your consent)
  • To improve our website and services

4. Legal Basis

We process your data on the basis of: contractual necessity (to fulfil bookings), legitimate interest (to improve our services), and consent (for marketing communications). You may withdraw consent at any time.

5. Data Sharing

We do not sell your personal data. We may share data with trusted service providers (payment processors, booking systems, email platforms) who process data on our behalf under strict data protection agreements.

6. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Booking data is retained for 3 years. Marketing consent records are retained until you withdraw consent.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Request data portability
  • Lodge a complaint with the ICO (ico.org.uk)

8. Cookies

Our website uses essential cookies to ensure proper functionality. We do not use tracking or advertising cookies. Analytics cookies are only used with your consent.

9. Contact Us

For any privacy-related enquiries, please contact us at hello@aureaspa.co.uk or write to us at 14 Blossom Lane, Marylebone, London W1U 3AP.